The client is a product development firm which is focused on providing paperless office solutions for small to mid-sized businesses. Their DMS (document management system) product provides a paperless solution for small businesses across industries such as production/manufacturing, insurance, accounting, staffing, auto dealership etc. For their banking industry clients, they aim to make the process of storage and transport of checks between banks (for account resolution) a paperless one and thus eliminate transport costs. This is managed by their other application called POD (proof of deposit).
The client was looking for a software development partner, who could help maintain their existing products, improve their performance and also build new enhancements. They were looking for someone with a deep understanding of database optimization techniques and an ability to understand the complexities of the existing code. Since they were looking for a long term partnership, they also wanted to ensure that the recurring cost of maintaining the code was kept to a minimum and hence preferred a partnership with an offshore development partner.
Rheal was chosen as their strategic partner almost 7 years ago and we started development by adding support for additional check scanners to their POD product. We then worked extensively to optimize the application’s database interaction so as to improve the performance and provide a better user experience. Subsequently, we started work on the DMS application. We initially added additional document indexing capabilities to the application and then went on to optimize the database access code so as to improve the performance of the application. The changes made to the applications resulted in better acceptance of the applications by users and we then went on to create a variant of the application to target businesses in other verticals as well.
Almost 7 years after the first project, Rheal continues to be the strategic development partner for the client and our services have contributed for the high level of user satisfaction.